Posted: June 1, 2026
Expires: July 31, 2026
Catholic Charities-Mansfield Office
2 Smith Avenue, Manfield, Ohio 44905
Position Objective
The Crisis Navigator works directly with individuals facing acute challenges such as homelessness, mental health crises, substance misuse, or domestic abuse. They provide personalized support from first contact through stabilization, helping clients navigate complex systems to achieve safety, independence, and long-term stability.
Essential Responsibilities
Provides initial intake screening to determine the caller/visitor's needs.
Offers information and local referral services to help match client needs with appropriate community resources.
Assists clients with developing an individual budget and short-term action plan that helps them work toward stability. Follows up with clients to gauge progress on the action plan and provide additional support and encouragement.
Completes administrative duties, including, but not limited to, answering phones and greeting visitors in a courteous and friendly manner, maintaining efficient and effective client files, entering client data in applicable client tracking databases, and tracking and reporting appropriate data for monthly statistics, grants, and other reporting needs.
Assists in providing and facilitating life skills workshops for clients.
Develops and maintains community relationships and collaborations to support our crisis navigation efforts.
Maintains solid lines of communication with Supervision.
- Performs other related duties, as assigned by the supervisor.
Qualifications
High school diploma or General Educational Development (GED) required.
At least 1-2 years of relevant work experience in a social services environment is desirable.
·Proficiency with Microsoft Office, specifically Excel and Word.
Maintain a current driver's license and be able to travel within the Diocese of Toledo.
Successful BCI/FBI background check, prior to employment, and every 5 years.