Posted: March 5, 2025
Expires: March 14, 2025

Pathway, Inc.

505 Hamilton St., Toledo, OH 43604

ESSENTIAL FUNCTIONS OF THE POSITION:

This role will oversee and coordinate all functions of the main desk and agency lobby, while delivering exceptional client service to a diverse clientele.

·       Receives greets visitors in the main lobby.

·       Receives telephone calls, provides essential information on Pathway’s programs and services, handles inquiries and forwards the call to the respective staff member.

·       Accurately inputs Client Satisfaction Surveys into an Excel spreadsheet.

·       Secures interpreter when needed for non-English speaking clients.

·       Creates and maintains Excel spreadsheets.

·       Maintain copies of agency and community-related program materials.

·       Creates and affixes labels to folders/mail for the HEAP department.

·       Copies documentation for pending letters brought in by clients for the respective department.

·       Maintains a current/up-to-date roster of employees and their telephone extensions quarterly.

·       Receives and sorts incoming mail, applies postage to outgoing mail, and drops it in the outdoor mailbox.

·       Immediately notifies staff of deliveries by email or by telephone.

·       Immediately notifies department supervisor or director of any unruly clients who are harassing, causing danger to others, or inciting a riot.

·       Keeps the lobby and waiting area clean and neat (e.g., straighten chairs, pickup paper and trash).

·       Other related duties as assigned.

QUALIFICATIONS:

·         Must be able to use the Microsoft Office Suite software and be proficient in the use of computers, the internet and data entry.

·         Must have a professional appearance.

·         Provides a quality client service experience for all clients by providing compassionate, active listening and responding to client’s needs in a timely manner.

·         Must be able to complete various duties while simultaneously maintaining each program’s processes rules and guidelines.

·         Must have excellent client service skills, in particular de-escalation.

·         Must be patient, even-tempered and flexible.

·         Must be action oriented and results driven.

·         Must have excellent problem solving skills.

·         Must be able to work with and be sensitive to the needs of the low-income elderly and /or minority residents.

·         Must possess excellent interpersonal skills (i.e., able to work with agitated clients with courtesy and a genuine concern for a person’s well-being) along with, being a good representative for the agency.

·         Must be organized and have good record keeping skills.

·         Must be able to work with minimal supervision.

·         Must be able to work with a positive attitude and work cooperatively as a team player with other staff members.

·         Must be able to travel in and out of town for training related to this position.

·         Must have an automobile, valid Ohio driver’s license and be insured.

Apply here:  https://pathwaytoledo.org/jobs/receptionist-18-32-hr/