Program Manager

Posted: October 30, 2025
Expires: December 29, 2025

Good Grief of NW Ohio

1900 Indian Wood Circle, Suite 202, Maumee, Ohio 43537

Good Grief of NW Ohio seeks an exceptional individual to join our organization and grow with us, helping to develop programming that meets the needs of grieving children and teens while increasing community awareness of our mission and services.

POSITION SUMMARY: Responsible for creating, managing, and overseeing all programming efforts for peer-based support groups held at GGNWO, serving children and families who are grieving the death of someone important to them.  Additionally, the Program Manager is responsible for training and supervising program volunteers and interns.

ESSENTIAL DUTIES & RESPONSIBILITIES

Program Management and Development:

• Develops annual program calendar.
• Directly supervises the peer support program, following best practices for bereavement support for children and teens.
• Monitors the content of support group activities for appropriateness by age group.
• Leads recruitment, screening, training, and supervision of volunteer facilitators and program assistants.
• Provides coaching, feedback, and continuing training so that volunteer facilitators are prepared to facilitate children’s support groups.
• Creates curriculum and implements all GGNWO’s trainings, including initial volunteer training and periodic additional volunteer training.
• Ensures effective communication and planning with volunteers; facilitates regularly scheduled volunteer meetings.
• Addresses family concerns or issues, providing direction, support or coaching to facilitators as needed.
• Ensures all setup and cleanup work is completed, and that all meeting supplies are available and replenished as needed.
• Ensures that all group participants and volunteers follow child-safety, emergency, and building-safety policies.
• Conducts family intake, orientation, and group assignment for prospective bereavement support group participants.
• Provides follow-up and referral to mental health therapists, protective services, and/or outside resources as needed or as requested.
• Maintains family records and, with the Office Manager, ensures the family database is correct and up to date.
• Develops and implements new or expanded programs as approved by the Board of Directors.
• In collaboration with the Managing Director, participates in evaluating program needs with respect to funding and potential/existing grants.
• With input from the Committee Chair, plans the agenda and attends Program Committee meetings.

Program Evaluation:

• Oversees and implements program evaluation procedures.
• Oversees analysis of evaluation results and provides regular reports to the Managing Director and the Program Committee.
• Use evaluation information to improve the program.

Community Awareness & Outreach:

• Supports maintenance of statistics and demographic information needed for grant applications and reports.
• Make presentations to community groups, school personnel, physicians, mental health professionals, and others about GGNWO and children’s grief issues.
• Assist with planning and implementing all special events.
• Assists with obtaining photos, family stories, and other information to help support fundraising and educational outreach efforts.
• Assist in keeping the community resource list up to date.

OTHER FUNCTIONS

• Maintains compliance with all laws, acts, regulations and organizational policies and procedures.
• Any other duties, projects or responsibilities as assigned.

REQUIREMENTS & QUALIFICATIONS

Education: Bachelor’s degree in counseling, Social Work, or related field preferred.

Licensure: License in Social Work, Counseling, Clinical Pastoral Care, or related field preferred.

Experience: Grief or bereavement support, experience with art and/or play therapies, experience working with children and teens, experience working with volunteers.

Specific Skills:

• Demonstrates excellent verbal and written communication and presentation skills.
• Innovative self-starter.
• Strong sense of compassion/empathy.
• Enthusiastic dedication to GGNWO’s mission.
• Good organizational and planning skills.
• Ability to work effectively and respectfully with a wide range of individuals in a diverse community.
• Attention to accuracy in reporting.
• Professional demeanor as a representative of GGNWO.
• Excellent understanding of the needs of grieving people of all ages.

Full-time position with flexible hours, paid holidays, and paid time off.