Posted: March 6, 2026
Expires: May 5, 2026
Catholic Charities-Mansfield Office
2 Smith Avenue, Manfield, Ohio 44905
Summary/objective
The Case Manager is responsible for helping stabilize families and individuals in crisis by providing resources and support to educate, empower, and encourage them in a safe, predictable environment. They will work directly with clients to develop and implement an individual service plan, based on their specific needs. May be required to obtain Community Health Worker certification and maintain caseload upon receiving same.
Essential functions
The case manager will conduct an initial assessment of the client's needs, coordinate services, empower individuals and families to overcome barriers to achieving personal and professional goals, and develop strategies to address them.
Works closely with the clients to provide ongoing help in navigating available services and resources to meet their needs and offers appropriate referrals. Maintain regular contact with clients to track progress, adjust plans, and provide ongoing support. Acts as an advocate for client needs in the community.
Assist clients in developing and working toward personal goals to help them gain independence. These goals may include creating a budget, searching for a job, job preparedness, completing an education, attending life skills workshops/training, maintaining healthy relationships, or seeking spiritual growth.
Connect clients with community resources, including housing, healthcare, mental health services, employment programs, and benefits assistance.
Keep accurate case files, record client interactions, and report outcomes to supervisors in accordance with program and related funding requirements. Case files must be kept current and well-organized.
Enters client data in applicable client tracking databases and tracks and reports appropriate data for monthly statistics, grants, and other reporting needs.
Assists the Program Coordinator in maintaining client statistics and completing activity reports.
Teach life skills, mentor clients, and advocate for client needs within the community or with partner organizations. The program might require periodic home visits. Each location may have additional specific responsibilities within local case management services.
Performs other related duties, as assigned by the supervisor.
Qualifications
Bachelor's degree from an accredited college or university, in Social Work, Psychology, or Sociology, with 1-3 years of relevant work experience in social services, case management, or working with vulnerable populations, is highly valued
Proficiency with Microsoft Excel and Word, and knowledge of local community resources.
Maintain a current driver's license and be able to travel within the Diocese of Toledo.
Successful BCI/FBI background check, prior to employment, and every 5 years.
Competency
A sincere commitment to the Catholic Charities mission and core values, and the drive to put them into action.
Strong communication, interpersonal, and problem-solving skills; ability to manage multiple cases.
Empathy, patience, cultural sensitivity, confidentiality, and the ability to remain calm under stress are essential.
High level of attention to quality, detail, accuracy, and customer service.
Exercise considerable independence and judgment.
High level of confidentiality in working with sensitive and privileged information.
Planning, organizing, and prioritizing work; being proactive; taking initiative; following through on commitments; and managing multiple priorities simultaneously.
Working Conditions
This position generally works in an office environment and uses standard office equipment and computers.
While performing the responsibilities of this job, the employee may be required to stand, walk, sit, use hands, reach, climb, balance, stoop, kneel, crouch, and crawl, as well as talk and listen.
The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made
Travel required
Travel throughout the local community is required.
Affirmative Action/EEO statement
Catholic Charities – Diocese of Toledo is an equal opportunity employer and does not engage in illegal discrimination based on race, color, religion, national origin, sex, age, disability, height, weight, genetic information, or marital or other legally protected status. Catholic Charities – Diocese of Toledo is committed to achieving excellence through cultural diversity and encourages applications and/or nominations of women, persons of color, veterans, and persons with disabilities.
Other duties
Please note that this job description is not designed to cover or list all activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualified candidates, please submit a cover letter, resume, and salary expectations to: humanresources@toledodiocese.org