Posted: March 3, 2026
Expires: May 2, 2026
Catholic Charities-Mansfield Office
2 Smith Avenue, Manfield, Ohio 44905
Position Objective
The Case Manager is responsible for helping stabilize families in crisis by providing resources and support to educate, empower, and encourage them in a safe, predictable environment. They will work directly with clients to develop and implement an individual service plan, based on their specific needs. May be required to obtain Community Health Worker certification and maintain caseload upon receiving same.
Essential Responsibilities
1. Through careful, caring listening, the case manager will conduct an initial assessment of the client's needs and develop strategies to address them.
2. Works closely with the client to provide ongoing help in navigating available services and resources to meet their needs and offers appropriate referrals. Complete follow-up discussions with clients to ensure they are accessing the services needed and to assess their progress. Acts as an advocate for client needs in the community.
3. Assist clients in developing and working toward personal goals to help them gain independence. These goals may include creating a budget, searching for a job, job preparedness, completing an education, attending life skills workshops/training, maintaining healthy relationships, or seeking spiritual growth.
4. Maintains comprehensive, ongoing client case files, ensuring accurate and appropriate documentation, based on program and related funding requirements. Case files must be kept current and well-organized.
5. Enters client data in applicable client tracking databases and tracks and reports appropriate data for monthly statistics, grants, and other reporting needs.
6. Becomes familiar with, evaluates, and maintains ongoing knowledge of community services available to assist our clients.
7. Assists the Program Coordinator in maintaining client statistics and completing activity reports.
8. Depending on the requirements of specific programs, periodic home visits may be necessary, as well as offering a basic level of financial life skills education.
9. Each location may have additional specific responsibilities within local case management services.
10. Performs other related duties, as assigned by the supervisor.
Qualifications
* Bachelor's degree from an accredited college or university, in Social Work, Psychology, or Sociology, with 1-3 years of relevant work experience in a social services environment.
* Proficiency with Microsoft Excel and Word.
* Maintain a current driver's license, with the ability to travel within the Diocese of Toledo.
*Successful BCI/FBI background check, prior to employment, and every 5 years.
Competencies
* A sincere commitment to the Catholic Charities mission and core values, and the drive to put them into action.
* Solid verbal and written communication skills and basic business math skills.
* High level of attention to quality, detail, accuracy, and customer service.
* Ability to work with diverse groups of people and demonstrate exemplary customer service skills.
* Exercise considerable independence and judgment.
* High level of confidentiality in working with sensitive and privileged information.
* Planning, organizing, and prioritizing work; being proactive; taking initiative; following through on commitments; and managing multiple priorities simultaneously.
Working Conditions
* This position generally works in an office environment and uses standard office equipment and computers.
* While performing the responsibilities of this job, the employee may regularly be required to stand, walk, sit, use hands, reach, climb, balance, stoop, kneel, crouch, crawl, talk, and listen.
* The employee may need to regularly lift and move up to 25 pounds.
* The noise level in the work environment is usually moderate.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Qualified candidates, please submit a cover letter, resume, and salary expectations to: humanresources@toledodiocese.org