Case Manager

Posted: November 13, 2025
Expires: January 12, 2026

Pathway, Inc.

505 Hamilton St., Toledo, OH 43604

ESSENTIAL FUNCTIONS OF THE POSITION:

The Coach/Case Manager will assume the primary duties related to intake into the Sisters United Program. This may include but is not limited to:

·      Schedules participants to the appropriate programs based on needs.

·      Completes participant’s intakes and schedules participants to appropriate staff.

·      Assists with participant enrollment packets, incentive drop offs, and delivery of We Miss You flyers.

·      Reviews and inputs participant data in the database system.

·      Coordinates with staff to develop a community and partner outreach and recruitment plan based on program description.

·      Completes phone call log with full details.

·      Completes and forwards inter-department intakes to department staff.

·      Creates and maintains a spreadsheet of participant referrals and enrollments.

·      Completes Case Management services for participants, according to the program model.

·      Linkage, brokering, and advocacy for internal/external organizations.

·      Follows up with participants to ensure contact with service providers.

·      Keeps and maintains inventory logs.

·      Regularly updates policies and procedures, as needed.

·      Assists with maintaining social media presence.

·      Responsible for completing assigned monthly, quarterly, and annual reports.

·      Assists with coordination of meetings, conferences, and other events.

·      Other related duties as assigned.

QUALIFICATIONS:

• Must have the ability to type at a speed of 45 words per minute.
• Must be proficient in the use of computers, the internet, and data entry, as well as be knowledgeable of various computer systems: Facebook live, Zoom, Google drive, Google calendar etc.
• Must have the ability to work at a fast pace.
• Must have the ability to speak publicly.
• Must have the ability to communicate effectively and confidently (primarily in person, by telephone, social media, and text messages), have excellent customer service skills, and provide a quality service experience for all participants through compassion, active listening, and responding to participant’s needs in a timely manner.
• Must have the desire and ability to work with a diverse group of people, particularly those living in low-income distressed neighborhoods.
• Must have the ability to handle multiple tasks simultaneously with a high level of competence.
• Must have excellent organizational skills, problem solving skills, and be organized and have good record keeping skills.
• Must be knowledge of related services for individual support and be able to work with area social service agencies, faith-based organizations, etc.
• Must have the ability to communicate complex funder rules to the participant’s level of understanding.
• Must have experience in client support practices.
• Must be able to complete various duties while simultaneously maintaining each program’s processes, rules, and guidelines.
• Must be patient, even-tempered, and flexible.
• Must be results driven.
• Must be able to work with and be sensitive to the needs of low-income families.
• Must be able to work with minimal supervision, be self- motivated, and self-driven.
• Must be able to work with a positive attitude and work cooperatively as a team player with other staff members.
• Must have the ability to work a flexible schedule, including evenings, Saturdays, and Sundays.
• Must possess a valid driver’s license, have access to an automobile, and provide proof of liability insurance.

EDUCATION:

High School Diploma /GED required. Some post-secondary education in social work or related field is preferred. Prior non-profit, community action agency, and human service experience is preferred.