Posted: June 2, 2025
Expires: August 1, 2025
The Victory Center
3166 N Republic Blvd, Toledo, Ohio 43615
The Victory Center is a nonprofit organization that provides free services to cancer patients and survivors. We are looking for a critical team member to be the "face" of TVC in our Toledo office.
General position summary: Along with the general tasks that include making appointments, handling phone calls, preparing paperwork and assisting other staff whenever needed, the Administrative Assistant sets the tone of the newcomer’s experience through their welcoming greeting, empathetic responses and caring assistance. The Administrative Assistant determines the initial impression and atmosphere of The Victory Center.
Specific Responsibilities and Duties:
1. Managing Appointments
a. Make appointments for participants
b. Fill in appointments that have been cancelled
c. Communicate with therapists concerning day to day scheduling changes
d. File Paperwork for following day’s appointments
2. Handling Phone Calls and the Front Desk
a. Direct incoming calls to staff or their voicemail
b. Answer questions from prospective participants, walk-ins, etc.
c. Welcome all visitors enthusiastically
d. Make reminder calls to tomorrow’s appointments
3. Participant Processing
a. Manage storage and filing of participant paperwork
b. Scan paperwork and upload into database
4. Assist Staff
a. Help post to social media accounts
b. Create sign up forms and/or fliers
c. Help with various events – some of which are outside of normal working hours
Minimum Qualifications for position: High School Diploma, though some college would be preferred. Must have strong computer skills, including a working knowledge of Microsoft Word, Outlook and some experience with databases. Looking for someone with a pleasant personality and welcoming phone voice who is patient, a good listener, and willing to assist with compassion. Should be well-organized, cooperative, and willing to be a team player. Experience in a non-profit or medical environment is preferred, as well as some experience in a receptionist or administrative assistant role. Would be willing to train the right candidate with the qualities and personality we are seeking.
To apply: Email a cover letter, resume and references to: Dianne Barndt at dcherry@thevictorycenter.org